Privacy Policy

Last Updated: October 7, 2025

1. Introduction

Viennaonlinegame Oy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our social casino platform.

We comply with the General Data Protection Regulation (GDPR) and applicable Finnish data protection laws.

Data Controller:
Viennaonlinegame Oy
PL 105, 00101 Helsinki, Finland
Email: privacy@viennaonlinegame.com

2. Data We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we may collect your email address, username, and password.
  • Contact Form Data: If you contact us, we collect your name, email address, and message content.
  • Age Verification: We record your consent to our age verification requirement (18+).

2.2 Automatically Collected Data

  • Usage Data: Information about how you interact with our service, including game activity, session duration, and features used.
  • Device Information: Device type, operating system, browser type, and IP address.
  • Cookie Data: See our Cookie Policy for details about cookies and similar technologies.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: For cookie preferences, analytics, and marketing communications (where applicable).
  • Contractual Necessity: To provide and maintain our service when you create an account.
  • Legitimate Interests: For security, fraud prevention, and service improvement.
  • Legal Obligation: To comply with Finnish and EU legal requirements, including age verification for gambling-related content.

4. How We Use Your Data

We use your personal data to:

  • Provide and maintain the Viennaonlinegame service
  • Verify that you meet age requirements (18+)
  • Process virtual item purchases and manage your account
  • Respond to your inquiries and provide customer support
  • Improve our service and develop new features
  • Detect and prevent fraud, abuse, and security threats
  • Comply with legal obligations
  • Send service-related communications (with your consent for marketing)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Service Providers: Third-party processors who help us operate our service (e.g., hosting providers, analytics services). These processors only load and process data after you provide consent for non-essential purposes.
  • Legal Requirements: When required by law, court order, or regulatory authorities.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).

Important: Non-essential third-party processors (analytics, marketing) only receive data after you explicitly opt in via our cookie consent mechanism.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy:

  • Account Data: Retained while your account is active and for a reasonable period afterward as required by law or legitimate business needs.
  • Cookie Preferences: Stored for up to 12 months or until you change your preferences.
  • Contact Form Submissions: Retained for up to 2 years or until the inquiry is resolved.

7. Your Rights Under GDPR

As a user in Finland, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restriction: Request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent for processing at any time (does not affect prior processing).
  • Right to Lodge a Complaint: File a complaint with the Finnish Data Protection Ombudsman or your local supervisory authority.

To exercise any of these rights, please contact us at privacy@viennaonlinegame.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Viennaonlinegame is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

You can manage your cookie preferences at any time by clicking .

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of Viennaonlinegame after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@viennaonlinegame.com
Data Protection Officer: privacy@viennaonlinegame.com
Company: Viennaonlinegame Oy
Address: PL 105, 00101 Helsinki, Finland